Shipping policy

Shipping Policy

This Shipping Policy (“Policy”) forms part of the Terms and Conditions governing the sale of goods by UGG Auzland (“we”, “us”, or “our”) to you (“the Customer”). By placing an order through our website, you acknowledge and agree to the terms set forth herein.

1. Order Processing

  • 1.1 Upon the successful placement of an order, a confirmation email will be dispatched to the Customer’s nominated email address. This confirmation serves as your official proof of purchase and should be retained for future reference.

  • 1.2 Order processing encompasses the time required to prepare items for shipment following the receipt and verification of payment.

  • 1.3 Orders are generally processed within three (3) business days of payment authorization. Depending on product availability and current order volumes, dispatch may occur on the same day or require up to three (3) business days.

  • 1.4 In the event of any processing delays or complications, the Customer will be promptly notified via email.

2. Shipping Locations

  • 2.1 UGG Auzland facilitates shipping both domestically (within Australia) and internationally (to New Zealand).

  • 2.2 For inquiries concerning shipping destinations or specific restrictions, please contact our support team at shop@uggauzland.com.au.

3. Shipping Rates and Delivery Estimates

  • 3.1 UGG Auzland is committed to the prompt delivery of all orders. Estimated delivery times are provided at checkout and commence from the date of dispatch, rather than the date of order placement.

  • 3.2 Please note that delivery times are estimates and may be subject to variation due to carrier delays, customs clearance procedures, severe weather events, or other circumstances beyond our reasonable control.

  • 3.3 Unless otherwise specified, our delivery estimates are as follows:

Destination Delivery Estimate Cost / Conditions
Domestic (Australia) 2–8 business days (Standard)

Free Shipping for orders AUD $150+


AUD $9.90 standard flat rate
International (New Zealand) Calculated at checkout Calculated automatically based on destination and weight

  • 3.4 The following conditions apply to all deliveries:

    • (a) Business days are defined as Monday through Friday, excluding public holidays.

    • (b) Orders are neither dispatched nor delivered on weekends or public holidays.

    • (c) Delivery timeframes may fluctuate based on carrier operations, destination location, selected delivery method, and product availability.

    • (d) Orders comprising multiple items may be dispatched in separate parcels.

    • (e) UGG Auzland assumes no liability for delivery delays resulting from inaccurate or incomplete shipping information provided by the Customer.

  • 3.5 During periods of elevated order volume (e.g., promotional events or public holidays), additional processing or transit time may be necessary.

4. Tracking Information

  • 4.1 Upon dispatch, the Customer will receive an email containing tracking information to monitor the shipment's progress.

  • 4.2 All domestic shipments within Australia include standard tracking by default.

  • 4.3 International orders are dispatched via Australia Post or other reputable couriers and include tracking where available. Should the Customer request an alternative shipping arrangement, UGG Auzland cannot guarantee tracking capabilities nor accept liability for delayed or missing deliveries under such terms.

5. International Customs, Duties, and Taxes

  • 5.1 International shipments may be subject to customs duties, taxes, and import fees levied by the destination country.

  • 5.2 These charges remain the sole responsibility of the Customer and are not included in the purchase price or shipping fees at checkout.

  • 5.3 UGG Auzland exercises no control over customs processes or associated charges and shall not be held liable for any delays or financial costs incurred due to international import regulations.

  • 5.4 Any refusal to remit import duties or taxes, which results in the return of a shipment, will be processed as a Returned to Sender (RTS) order in accordance with Section 6 below.

6. Returned to Sender (RTS) Shipments

  • 6.1 If an order is returned to us due to circumstances including, but not limited to:

    • (a) An incorrect or incomplete shipping address provided by the Customer;

    • (b) Failure to collect the parcel from a post office or courier depot within the specified timeframe; or

    • (c) Refusal to pay customs duties, import taxes, or associated fees;

      the order will be processed as a refund to the original payment method.

  • 6.2 Refunds for RTS shipments will be issued minus:

    • (a) The original shipping cost; and

    • (b) A restocking fee of AUD $5.00 per item.

  • 6.3 Should the Customer request the order to be reshipped, a new shipping fee will be applied.

7. Damaged Goods

  • 7.1 Customers are advised to inspect all parcels thoroughly upon delivery.

  • 7.2 If damage to the packaging or contents is identified, the Customer must contact UGG Auzland immediately at shop@uggauzland.com.au and provide clear photographic evidence of the damage.

  • 7.3 UGG Auzland will conduct an investigation and determine an appropriate resolution in full compliance with applicable consumer protection laws.

8. Missing or Lost Packages

  • 8.1 In the event a package is delayed or appears missing, the Customer is advised to first:

    • (a) Check with neighbors or building management; and

    • (b) Inspect common delivery drop-off locations around the premises.

  • 8.2 If the parcel remains unlocated, the Customer must notify UGG Auzland at shop@uggauzland.com.au.

  • 8.3 UGG Auzland will assist in initiating a formal investigation with the respective courier service. However, UGG Auzland shall not be held responsible for losses resulting from incorrect address details provided by the Customer or circumstances outside our direct control.

9. Limitation of Liability

  • 9.1 UGG Auzland shall not be liable for any indirect, incidental, or consequential damages arising from delayed or failed deliveries caused by factors beyond our reasonable control. This includes, but is not limited to, carrier disruptions, customs delays, or force majeure events.

10. Contact Information

For all inquiries regarding shipments, tracking, or delivery matters, please reach out to us: