Refund policy

UGG Auzland Return & Exchange Policy

At UGG Auzland, we are dedicated to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may return the merchandise within 30 calendar days from the date of delivery.

Eligibility for Returns

To qualify for a return, all merchandise must meet the following conditions:

  • Unworn, unwashed, and undamaged.

  • In its original condition with all original tags securely attached.

  • Packaged in the original, undamaged shoe box. (Please enclose the shoe box within an external shipping carton; do not affix shipping labels directly to the original shoe box).

Merchandise failing to meet these criteria may be declined for a return or refund.

Refund Options

1. Store Credit or Exchange Upon receipt and successful inspection of your returned item, a store credit voucher equivalent to the value of the returned merchandise will be issued via email. This voucher may be applied toward your subsequent purchases at checkout.

2. Refund to Original Payment Method Following the approval of your return, a refund for the purchase price of the merchandise will be processed to your original method of payment. A confirmation email will be dispatched once the transaction has been finalized.

Please Note:

  • Original shipping costs are non-refundable.

  • A restocking and handling fee of 5% applies per returned item.

  • Refunds typically reflect in your account within 2–5 business days, subject to your financial institution’s processing times.

Incorrect or Defective Items

Should you receive an item that is incorrect or defective, please contact our support team immediately. UGG Auzland takes pride in delivering exceptional quality, and we are committed to resolving such matters promptly via a replacement, exchange, or full refund.

Return and Exchange Shipping

Customers assume responsibility for all shipping expenses associated with returns and exchanges, except in instances where the return is necessitated by an error or defective product supplied by UGG Auzland.

How to Initiate a Return

Once your order has been dispatched and invoiced, you may lodge a return request electronically via our Return Portal at uggauzland.com.au. Follow the provided prompts to submit your request; upon processing, you will receive detailed instructions and our authorized return address.

Important Notes

  • Store credits and gift cards are strictly non-refundable once issued.

  • Gift cards are not redeemable for cash.

Returned to Sender (RTS) Shipments

Orders returned to our facility due to—but not limited to—the following circumstances will be processed as a standard refund to the original payment method:

  • Provision of an incorrect or incomplete shipping address by the customer.

  • Failure to collect the parcel from the designated post office or courier depot within the allotted timeframe.

  • Refusal to remit customs duties, import taxes, or associated clearing fees.


Return Address

2/32 Dunheved Cct, St Marys, NSW 2760