FAQ section
People rightfully have many questions when shopping for footwear online. Finding the right product with the correct fit isn't always easy. Here are the most common question grouped in topics. If you can't find your question here don't worry, you can contact us anytime.
Purchase
Where is my order number?
You order number is in the email confirmation received at the time of purchase.
Can I change or cancel my order?
Once your order has been placed and you have received your order confirmation, you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.
I did not receive the order confirmation email.
Please check your junk mailbox. If you are still unable to locate the email, kindly contact us and provide the order date along with details of the items ordered.
Why was my order cancelled?
Your order may have been cancelled due to a declined payment or because the item went out of stock prior to processing. If your order (or part of it) is cancelled, a refund will be issued to your original payment method. Please note that refunds may take up to 5 business days to appear, depending on your bank.
How to use gift voucher code?
You can simply enter the voucher code on check out and click 'apply'.
Shipping
Where do you ship from?
Orders are dispatched directly from our warehouse located in Sydney, Australia.
How long will my order take?
Orders require up to 5 business days for processing before they are shipped. Shipments are dispatched Monday through Friday, excluding public holidays. Delivery times range from 2 to 14 business days, depending on the destination.
What is your shipping policy?
Please visit our shipping policy page.
Return & Exchange
I received wrong item(s).
Please contact us and specify your order number, item order, item receive. We will exchange the items to the correct ones.
What is your returns and exchange policy?
To view our full returns and exchange policy, please click here.
What if I believe my item is faulty?
If you believe your item has a manufacturing fault, Please contact us within 7 working days from the day you receive your order. You may also need to provide your order number, specify the defects, and attach images of the product.
Is there any product warranty?
We offer 90 days product warranty. The warranty for Footwear applies to defects in materials and workmanship for 90 days from the date of purchase. Please contact us and specify your order number, defect item and details.
How can I return my order?
We accept returns for all unworn items within 30 days of purchase. To initiate a return, please visit our Return Centre page.
Please ensure that shoes are returned in their original shoeboxes. Items must be in resellable condition and adequately protected during transit. Returns may be rejected if shoeboxes are damaged or taped. It is the customer's responsibility to ensure items meet these requirements.
Do I have to pay for return/exchange shipping?
Yes and return shipping is non-refundable.
